Returns & Refunds
We hope that you are happy with your purchase, however we understand that sometimes your item might not be suitable, please follow the instructions below.
We offer a refund or exchange for products received back at our retail store within 14 days of receipt of your order. You will be responsible for arranging and paying for your own shipping costs and these shipping costs are non-refundable. To be eligible for a return, your item must be unused, and in the same condition that you received it. The product must also be in its original packaging and with the original labels attached. We cannot accept liability for goods lost or damaged in transit, so please ensure you choose the relevant shipping service to make sure it reaches us. Your refund will be processed via the payment method used at the time of order, and it can take up to 14 days to appear in your account depending on who you bank with.
If any items from online orders arrive damaged, please notify us within 48 hours, so we can resolve the issue as quickly as possible.
Please note: Due to hygiene reasons, we are unable to accept returns for underwear and earrings. If you have any queries about sizing, please contact our customer services team for specific measurements before ordering.
To return your product, please indicate which items you are returning on your order form, and mail your product to:
White Lotus Living
1 Wyle Cop
If you wish to return your item after 14 days, but before 28 days after your purchase, then you may be eligible for a credit note, as long as you adhere to the instructions regarding shipping above. A credit note will be sent to you in the post, and can take up to 14 days for you to receive it.
Gift cards & sale items are non-returnable.
Made to order furniture is non-returnable.
As our furniture is made to order, unfortunately we are unable to accept returns or offer refunds / exchanges. Fabric swatches are available on request.
If you wish to exchange an item, please call our store on 01743 242293 or email us on firstname.lastname@example.org
If you have received a product you believe to be faulty or damaged, call us on 01743 242293, or contact us via email email@example.com and we will do our very best to resolve the problem for you. We package everything with the utmost care, so we apologise in advance if you receive a damaged product.
If you wish to cancel your order prior to despatch, then please contact us on 01743 242293, or contact us via firstname.lastname@example.org. If your order has already been despatched, please follow the procedure set out in the returns policy above.